gamezome Privacy Policy

How gamezome Protects Your Privacy

At gamezome, we understand that trust is the foundation of everything. When you register an account, make a deposit, or play any game on our platform, you share personal information with us — and we take that responsibility seriously. This Privacy Policy is written in plain, clear language so that every Filipino player knows exactly how their data is handled, stored, and protected.

gamezome operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We are committed to the principles of transparency, legitimate purpose, and proportionality in all data processing activities.

1 Overview & Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by gamezome in connection with your use of the gamezome website at gamezome.vip, any associated mobile-optimised pages, and all gaming services offered through the platform (collectively, the "Platform").

This Policy applies to all registered players, prospective players who browse the Platform without registering, and any individual who contacts gamezome through our customer support channels. By accessing or using the gamezome Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, gamezome acts as the Personal Information Controller (PIC) in respect of all personal data collected through the Platform. As PIC, gamezome determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

gamezome has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO at any time using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

gamezome collects the following categories of personal data from players and prospective players:

gamezome does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance purposes.

4 How We Collect Your Data

gamezome collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, updating your profile, or contacting our support team.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or use the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud-screening data from anti-money laundering (AML) compliance partners; payment data from GCash, Maya, and Philippine banking partners.

5 How We Use Your Personal Data

gamezome processes your personal data for the following purposes, each of which is grounded in a lawful basis under the Philippine Data Privacy Act:

• Account management: Creating, maintaining, and securing your gamezome account, including authentication and password recovery.
• Identity verification (KYC): Verifying your identity and age (21+) as required by Philippine gaming regulations and anti-money laundering obligations.
• Payment processing: Processing deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and maintaining transaction records.
• Game delivery: Providing access to gamezome's full suite of games, tracking game sessions, and maintaining game history records.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and administering self-exclusion, deposit limits, and cool-off tools.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Legal compliance: Meeting gamezome's obligations under Philippine law, including record-keeping requirements and responses to lawful requests from regulatory authorities.
• Platform improvement: Analysing aggregated usage data to improve the gamezome Platform, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent, and always with an easy opt-out option.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, gamezome processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your gamezome account and deliver gaming services.
• Legal obligation: Processing required to comply with Philippine law, including KYC/AML obligations, tax reporting, and responses to lawful regulatory requests.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, freely withdrawable consent.

7 Data Sharing & Third Parties

gamezome does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: GCash, Maya, and Philippine banking partners receive the financial data necessary to process your deposits and withdrawals.
• KYC / identity verification providers: Third-party identity verification services receive the documents and data necessary to verify your identity and age.
• Game providers: Third-party game studios and live casino operators may receive your player ID and session data to deliver their games on the gamezome Platform.
• Fraud prevention & AML partners: Compliance service providers receive transaction and identity data for anti-money laundering screening and fraud detection.
• Regulatory authorities: gamezome will disclose personal data to PAGCOR, the National Privacy Commission, law enforcement, or other Philippine government authorities when required by law or valid legal process.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on gamezome's behalf under strict data processing agreements.

All third parties with whom gamezome shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable Philippine data protection law.

8 Data Retention

gamezome retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine tax and AML record-keeping requirements.
• Game history and session logs: Retained for a minimum of two (2) years for dispute resolution and regulatory audit purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, gamezome will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9 Security Measures

gamezome implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the gamezome Platform.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and vulnerability assessments by independent security specialists.
• Role-based access controls ensuring that gamezome staff can only access personal data on a strict need-to-know basis.
• 24/7 security monitoring and automated intrusion detection systems.
• Regular staff training on data protection and information security best practices.

10 Cookies & Tracking Technologies

gamezome uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for account authentication, session management, and security. No consent is required for these cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on gamezome.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform, helping gamezome identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the gamezome Platform. Only set with your explicit consent.

You can manage your cookie preferences at any time through your gamezome account settings or your browser's cookie management tools. Disabling strictly necessary cookies may affect the functionality of the Platform.

11 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by gamezome:

• Right to be informed: The right to know what personal data gamezome collects about you and how it is processed — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data gamezome holds about you, free of charge, within thirty (30) days of your request.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data gamezome holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gamezome's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe gamezome has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact gamezome's Data Protection Officer using the contact details in Section 14. gamezome will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Minors & Age Restriction

The gamezome Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing casino-style gambling. gamezome does not knowingly collect personal data from individuals under the age of 21.

If gamezome discovers or has reason to believe that a registered player is under 21 years of age, it will immediately suspend the account, void any transactions, and delete the personal data of the underage individual in accordance with applicable law. If you believe that a minor has registered on the gamezome Platform, please contact us immediately using the details in Section 14.

13 Changes to This Policy

gamezome reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, gamezome will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the gamezome Platform following the posting of an updated Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or gamezome's data processing practices, please contact our Data Protection Officer: